Privacy policy

Privacy Policy – HenryCole.tv

Last Updated: June 2026

1. Introduction

At HCA Entertainment Ltd, trading as HenryCole.tv, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, purchase products, subscribe to our mailing list, or otherwise interact with us.

By using HenryCole.tv, you agree to the collection and use of information in accordance with this Privacy Policy.

Data Controller:
HCA Entertainment Ltd
Website: www.HenryCole.tv
Email: orders@henrycole.tv

2. Information We Collect

We may collect and process the following information:

Information You Provide

Name
Email address
Billing and delivery address
Telephone number
Order and purchase information
Any information provided through contact forms, competitions, surveys or customer support enquiries

Information Collected Automatically

When you visit our website, we may automatically collect:

IP address
Browser type and version
Device information
Operating system
Pages visited
Time spent on pages
Referral source
Website usage data through cookies and analytics tools

3. How We Use Your Information

We use your personal information to:

Process and fulfil orders
Deliver products and services
Respond to enquiries and customer support requests
Send order confirmations and updates
Improve our website and customer experience
Prevent fraud and maintain website security
Comply with legal obligations
Send marketing communications where you have consented to receive them

4. Marketing Communications

If you subscribe to our mailing list, we may send you updates about:

New products
Special offers
Events
Henry Cole news and announcements

You can unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting us directly.

5. Legal Basis for Processing

Under UK data protection law, we process personal data on the following lawful bases:

Performance of a contract (to fulfil orders)
Legitimate interests (to improve our services and website)
Legal obligations
Consent (for marketing communications and certain cookies)

6. Sharing Your Information

We do not sell your personal information.

We may share your information with trusted third parties where necessary, including:

Payment processing providers
Delivery and courier services
Website hosting providers
Email marketing platforms
Professional advisers and legal authorities where required by law

All third-party providers are required to protect your data and process it lawfully.

7. Data Retention

We retain personal information only for as long as necessary to:

Fulfil the purposes outlined in this policy
Comply with legal, tax and accounting obligations
Resolve disputes and enforce agreements

8. Cookies

Our website uses cookies to improve functionality and user experience.

Cookies may be used to:

Remember preferences
Analyse website traffic
Improve website performance
Support marketing and advertising activities

You can manage or disable cookies through your browser settings. Some website features may not function correctly if cookies are disabled.

9. Your Rights

Under the UK General Data Protection Regulation (UK GDPR), you have the right to:

Access your personal data
Correct inaccurate information
Request deletion of your data
Restrict processing
Object to processing
Withdraw consent at any time
Request transfer of your data to another organisation

To exercise any of these rights, please contact us using the details below.

10. Security

We take appropriate technical and organisational measures to protect your personal information against unauthorised access, disclosure, alteration or destruction.

However, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites and encourage you to review their privacy policies separately.